Shipping

  

Shipping for cartridges and other products is a flat rate of $5.00 (including GST) for all orders.  When you checkout, and before you confirm your order and pay, shipping costs will be clearly displayed. All orders are usually despatched within 24 hours of payment.

Delivery is only within Australia. Delivery times vary depending on the shipping method selected and the delivery address. As a general guide deliveries to major cities will take 1 to 2 working days whilst it could take up to 8 working days for more remote areas.

Deliveries can only be made where a signature to verify the delivery can be obtained. We understand that at times this would be difficult but it is necessary to protect the goods you have ordered, and to verify to us that you have received your products. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours, or a PO Box address. Usually if delivery cannot be made, Australia Post and couriers will leave a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If delivery cannot be made you will be responsible for any additional delivery fees incurred, so make sure someone is available to sign.

Shipping is same day for items purchased before 1 PM Australian Eastern Time on Business days.  All purchases after that time will be shipped on the following Business day.

In general requests, cannot be honoured, for the item to be left at the destination if no one is at home.  In most cases items are sent by registered post, with a signature required or it sent by tracked mail where a card will be left if no one is at home.  Carded items can be picked up at your local Post Shop or Post Office. 

Returns

To return a product, you must first contact us to obtain a Return Authorisation (RA) number. Returned goods cannot be accepted without a Dealo RA number, which is valid for fourteen days. The cost of returning items is the responsibility of the purchaser and when posting the cartridges back to us, the RA number is to be clearly marked on the returned goods packaging (above the address), or goods will be returned upon arrival.  We will not accept COD for returned items.  All shipping costs are born by the purchaser.

Incorrectly ordered goods, which includes Change of mind:

Faulty goods:

Failing to collect goods:

Should your goods are returned to us because you or your agent failed to collect them from the shipping company or from Australia Post.  We will re-ship your items once the real price of shipping including registered post is paid.  The minimum amount for re-shipping an item returned to us is $10.00 and it may be more depending on costs associated with the re-shipping.

Due to the competitive pricing of products offered by us, we must strictly adhere to the policy above. Thank you for your understanding.

We appreciate your loyalty and your business and furthermore, look forward to serving you and your friends with premium quality printing supplies.